Testimonials

We value our patients' experience at Global Optical. If you are currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.

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Carol Chow

  • Over the years we have shopped Eyeglass shops from New Jersey,Wisconsin,Illinois and Venice,Fl. saying this because we, in our opinion have found the Best with Global Optical in Lincoln Park. From the minute we walked in we felt comfortable with Carol and her staff.Carol is a true professional, she definitely knows her business well.The shop offers a huge variety of styles from the Latest and old time proven standards.Carol showed us many different styles, very patiently and without any pressure to buy. After we chose our glasses Carol fitted us and measuring our glasses, we applaud Carol and her staff for their professionalism, Carol, Carlos and sweet, lovely Rita were a pleasure to work with, this will be our Eyeglass shop for the future. 

    Thank you Carol and Staff,
    Alex and Karlina

    ...
    Read More - Alex C.
  • Global Optical is a friendly, warm, and helpful optical boutique.  Carol, the owner/optician problem solved a lense issue on the driving glasses prescribed by my eye doctor. My glasses were fixed and ready to wear within 15 minutes!  The employee working with Carol, named Jennifer, was equally outstanding from start to finish, helping me with the purchase of progressive glasses, and driving glasses. <br>My two pairs of glasses are the best ever, largely due to Carol and Jennifer taking their time with me, listening to my needs. Go to Global Optical for warm, friendly, caring service that is sure to meet your optical needs.

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    Read More - Barb R,
  • Seven years later, I'm still coming here for the great and prompt service. They have never forgotten my name or face, even with my getting married, and they also have contacts in stock whenever I call. Still the best place around; it'll be a bittersweet day if or when Carol decides to retire.

    - Kristine W.
  • I love coming here for my eye exams! The employees are always nice and friendly and very helpful! And best of all fast! I feel like my old optometrist office was so slow I was there forever ordering my glasses and contacts waiting to see the doctor etc. Not here! Highly recommended

    - Angeline S.
  • This place is more than just an eye doctor- it is a palace for all things ocular.  Seriously though- the people here are so nice.  Carol is not only the nicest optician I've ever met, she's probably the nicest human being I've ever met!  I feel like a family member when I walk in.  Super friendly.  Also, the diligence, work ethic, and customer service are unparalleled at Global Optical.  Screw Lens Crafters, they just want your money.   They don't care about you.  Global Optical cares about YOU.  You're going to like the way you look in those glasses, I guarantee it.

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    Read More - AwkwardStuffDotCom D.
  • I have known Mrs. Carol since 2005 and she has been a sweetheart to me and my family. She is a hard worker who offers great expertise based on her experience, this is her passion and she excels at it. Her husband and her staff are very caring and dedicated individuals who keep the store very clean and well supplied. I like going there because it's like a mom and pop shop with a personality :) unlike large stores. Mrs. Carol always does her best to apply discounts and goes extra mile to satisfy a customer. I never thought about going anywhere else. Even after my family moved out of the USA, I keep going there. My brother just recently came to visit me from Canada and needed a new pair of glasses, of course we went to see Mrs. Carol. She took us in on Saturday and took her time to make sure my brother was very satisfied. She helped him choose super nice frames and after my brother went back to Canada, she is shipping it to him via express mail. I am very happy to be close to her location and each time I need something, all I have to do is to call. I know I am well taken care of and can count on her. I can highly recommend her services to anyone who is looking for a family store and very reasonable pricing! Thank you for all the years of service to me and my family, Carol!

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    Read More - Radka A.
  • I love Global optical in Hoffman Estates!!!! I've been visiting this business since I started with my employer in 2010. Carol is amazing. She makes me feel at ease when purchasing my contacts or glasses. She answers any questions I might have and is always willing to give me options. The doctors are always awesome but have changed each year so I'm not able to speak on a personal level about them but the current doctor was very nice. He made sure I felt comfortable while giving the eye exam today. I will forever go to them! Thank you all for your many years of service. I'm so grateful!

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    Read More - Shasybaby M.
  • I have been here several times for glasses but my last visit here was over the top.   Everyone in the store was very friendly and helpful in finding glasses that fit my face well  (this is no small feat).  I found two pairs that I loved and the owner was so kind as to let me pick them up after hours on a Friday.  I won't be shopping anywhere else for glasses.  Great selection and awesome staff and ownership!

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    Read More - Lisa H.
  • My vision insurance switched to United Healthcare and my options were limited. When checking the limited options available on Yelp I was so upset because every business had such poor reviews until I came upon Global Optical. With the good reviews I thought I at least had a pretty good option so I called for an appointment. I could not have been happier with the service I received from Rachel and the owner herself Carol. They are so professional, courteous and helpful when making my appointment as well as my eyewear selection. My glasses were ready within a week and my daughter was so impressed that she will be getting her glasses there when her examination comes due in the next several months as well. Feel confident as they are kind and have A wonderful selection to choose from. You will not be sorry you visited this wonderful optical store

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    Read More - Em B.
  • Good reviews on thjs business are not exagerated.They provided terrific service to my wife needing new lense and frames. Extemely knowledable on lense options and frames that match your needs and looks. They are patient and caring. Ask for Caral or Rachel.  Many years of experiene between them.

    - Alvin P.
  • I've been going to global optical for many years. I would highly recommend them time and time again.  You always get a VIP treatment with every visit.  The owner makes a point to get to know the customer and to make sure you are completely satisfied.  
    The sevices and products are top of the line and you won't find the prices better than here. They aways have just what your looking for and are very accommodating. At global optical I pay just a fraction of the cost for our lens and frames than I would pay anywhere else! They have a professional optometrist by appointment or if you have any questions.

    I highly recommended to check this place out!

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    Read More - Anna B.
  • This optical is a VSP provider. My whole family has been customers for more than 5 years. The owner is real professional and attentive in their service. They strive very hard in satisfying customer optical needs. The reason I pick this optical shop was by luck, as when I searched by language in VSP directory, this shop shows in the search list. When I called to make an appointment and had a side conversation with wife in my native tongue, the owner heard me and answer me in Cantonese, my native language.v

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    Read More - Steve C.
  • I have been going to this place since 2005.  Carol and her husband are the proprietors of this establishment.  The two of them are super friendly and they offer great customer service with a great selection of glasses.  The prices are reasonable and they work with most insurances.  I have never had a bad experience going here and though i live 35 miles away i would never go anywhere else.  Carol even mails my contacts or glasses to my work or house!!! I would recommend this place to anyone looking for new glasses or contacts!!!!  Side not they have AWESOME DEALS on sunglasses too!!

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    Read More - Michael L.
  • It's an awesome store. Great customer service and the lady there went out of her way to get my lenses done in 2 days .. Overall good quality products and great customer serviceIt's an awesome store. Great customer service and the lady there went out of her way to get my lenses done in 2 days .. Overall good quality products and great customer service

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    Read More - Div M.
  • I live around the corner and wanted a home town feel with a large selection of eyewear..I won't go anywhere else for my eye care needs!  The staff are so helpful and friendly

    - Carla C.
  • Great service!  The owner, mrs lee is amazing too. She always greets everyone by name right when they walk in- its fascinating to watch!

    - Michael K.
  • Good service is the star here. My first visit several months ago was a bit disappointing, but the owner, Carol, made sure I was satisfied in the end and has since never failed me.

    Most recently, I had an I-need-my-contacts-refilled-now kinda emergency. I called Carol around 530 on a Tuesday evening and my contacts were waiting for me on Wednesday when I got off work.

    Unimpressed? Well my eyeballs were apparently manufactured by gypsies with the help of Stevie Wonder and some side consultation by Ray Charles, so my eyesight is not average. I always have to have custom lenses and always have to wait days or weeks to get them. I can't simply waltz into an eye care place and scoop up a few pairs, know what I mean?

    I don't know what voodoo magic Carol called on, but getting my custom lenses the next day is unheard of in my experience...and much appreciated.  

    So thanks to her and her staff I'm able to see crystal clear enough to pen this here review.

    Thank you and you're welcome.

    ...
    Read More - Ericka L.
  • I have been a customer since the first week they opened; have tried the chains, but they are like jiffy lube compared to Globals main Chevy dealer....but with similar prices. Carol's daughter work in the store, so it is a family business...don't even bother going anywhere else

    - Adam L.
  • Great establishment.  I've gone to countless stores looking for the right combination of glasses and VSP coverage only to be disappointed.  Global had all the frames I wanted to see and were extremely helpful throughout the entire process.  In addition their prices were very reasonable.  I'll definitely be back.

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    Read More - Ryan B.
  • I will never go to a chain eye care place again. Global Optical is a tiny little place on the side of a strip mall, but what they lack in size they more than make up with in service. The exceptional staff is unbelievably helpful; they remember your name and situation and treat you with kindness and respect.

    For example, I went in and bought a pair of contacts, took them home and then found out I hated them after about a week of wearing them. I called and they told me to stop by and they'd have a different brand ready, free of charge. I tried those out and loved them, and then promptly ripped one of those contacts a few weeks later. No problem - one of their policies is to replace damaged contacts, free of charge. They take care of the ordering and rebates too. These people take care of you.

    It seems most people, myself included until just recently, don't really care where they get their eye care done. Next time you need an eye exam/contacts/glasses, though, CONTACT Global Optical. EYE know that you will be pleasantly SEEprised!

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    Read More - Erik H.
  • This place is great. The service Carol provides is out of this world.  I have been going to Global Optical for about 6 years, and have never been disappointed with their service. Carol always remembers my name and my story (it's just nice to know you're not just another number).  She has gone as far as to meet me downtown (when I was living out there) to drop off my contacts.  I have moved out of state now, but am still finishing up the year by ordering my contacts from her.  Great professional service!

    ...
    Read More - Alyan H.
  • Great place.  The price is ok but the service is exceptional.  Also if you are a regular or refer people, the owner will hook you up.

    - James S.

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We Look Forward to Hearing From You

Hoffman Estates, IL

Monday

11:00 am - 5:30 pm

Tuesday

11:00 am - 5:30 pm

Wednesday

11:00 am - 5:30 pm

Thursday

11:00 am - 5:30 pm

Friday

11:00 am - 5:30 pm

Saturday

10:00 am - 01:00 pm

Sunday

Closed

Lincoln Park, Chicago

Monday

12:00 pm - 04:30 pm

Tuesday

Closed

Wednesday

Closed

Thursday

12:00 pm - 04:30 pm

Friday

Closed

Saturday

12:00 pm - 04:30 pm

Sunday

Closed

Hoffman Estates, IL

Monday
11:00 am - 5:30 pm
Tuesday
11:00 am - 5:30 pm
Wednesday
11:00 am - 5:30 pm
Thursday
11:00 am - 5:30 pm
Friday
11:00 am - 5:30 pm
Saturday
10:00 am - 01:00 pm
Sunday
Closed

Lincoln Park, Chicago

Monday
12:00 pm - 04:30 pm
Tuesday
Closed
Wednesday
Closed
Thursday
12:00 pm - 04:30 pm
Friday
Closed
Saturday
12:00 pm - 04:30 pm
Sunday
Closed

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